• Address: Denver, CO 80243 (map)
• Date Posted: 09/15/09
• Job Type: Full-time

Position: Systems Administrator & Support Specialist
Position Reports to: IT Services Manager
Department: IT
Status: Full-time salary
Target Start Date: 10/15/09

GENERAL PURPOSE
The Systems Administrator & Support Specialist will provide level/tier 3 technical support for operations’ escalations. This position will also apply communication and analytical skills in addition to their technical knowledge to help identify and correlate issues for escalations.
ESSENTIAL DUTIES/ RESPONSIBILITIES
· Tier 3 Desktop Support
o Support a variety of MS Windows systems (XP, Vista & Windows 7) in a work-from-home environment
o Troubleshoot operating system, java and web browser related problems
o Assist remove users with virus scanning, browser configuration, OS patches, network connectivity
· Systems (both Windows and Linux based) alarms and log activities monitoring
· Basic Windows Active Directory and Exchange administration
o Add or remove users, groups/distributions and permissions
o Perform system reboots
o Verify and troubleshoot network connectivity
o Create and delete user mailboxes
· Open trouble tickets with telco carrier
OTHER DUTIES/RESPONSIBILITIES
· Coordinate trouble tickets with IT, OCC and HD teams
· Data gathering and reporting
· Escalate problems through support tiers and IT
· Document Support Desk policies and procedures

JOB REQUIREMENTS
KNOWLEDGE, SKILL, AND ABILITY
* Microsoft Windows XP, Vista and Windows 7
* TCP/IP networking
* Windows Active Directory administration
* Microsoft Exchange Administration
* Excellent communication skills


EDUCATION OR FORMAL TRAINING
* Technology related Associate 's degree or equivalent field experience

EXPERIENCE
* Requires a minimum of 4 years experience in MS Windows, Citrix and/or Linux platforms
* Requires a minimum of 2 years experience in help desk

WORK ENVIRONMENT/PHYSICAL ACTIVITIES
* Corporate headquarters
* Shipping and receiving of equipment
* Setting up PCs and Laptops

To apply click here http://careers.alpineaccess.com/corp/cojobs.asp?type=corp or visit www.alpineaccess.com.